Refund & License Policy

1. Authority

Prices, launch eligibility, entitlements, renewals, and activation limits are confirmed by GoldMind licensing (WaamTech License Engine). Website display amounts are not an independent quote. Payment confirmation is required before paid licenses activate.

2. Free Trial

Trial licenses are time-limited evaluation entitlements (commonly 3 days; engine confirms). One trial per eligible account. Reinstalling software or clearing browser data does not reset trial eligibility. Trials do not guarantee trading outcomes and do not create a paid refund right.

3. Business subscription

Business is offered as monthly or yearly billing. You may renew from your GoldMind portal when the term ends (or according to gateway renewal behavior configured for your region). Canceling future renewal stops new charges for subsequent periods; it does not automatically refund the current paid term unless a refund is approved under section 5.

Launch pricing may apply for up to 90 days from first GoldMind registration when the catalog marks you eligible. Checkout confirms the amount.

4. Lifetime license

Lifetime is a one-time purchase for perpetual entitlement under Lifetime terms — not a subscription with recurring renewal. It does not guarantee perpetual third-party platform compatibility, hosting, or identical feature sets forever. Scope still follows one OS + one trading platform + one active device unless you purchase additional licenses.

5. Refunds

Because GoldMind is downloadable licensed software with immediate digital delivery after payment confirmation:

• If checkout is charged but license delivery fails for reasons under our control, we will repair delivery or refund the affected payment after verification.
• Change-of-mind refunds after a successful download/activation are not guaranteed. Requests are reviewed case-by-case (billing errors, duplicate charges, demonstrable non-delivery).
• Trading losses, WAIT decisions, missed trades, or dissatisfaction with market outcomes are not refund grounds.
• Chargebacks filed without contacting support first may result in account suspension pending investigation.

Email [email protected] within a reasonable time of the charge, including account email and invoice/license id from your portal.

6. Device transfer & scope

One license covers one operating system, one trading platform, and one active device.

To move to another device on the same OS and trading platform: deactivate GoldMind on the old device, then activate on the new device with the same license key. A different OS or trading platform requires a separate license.

MT5 and cTrader are separate license scopes. The OS installer may support both products internally; your license key activates only the trading platform you purchased.

7. Revocation

We may revoke or suspend licenses for key sharing, unauthorized redistribution, integrity tampering, fraud, or material Terms violations. Revocation for abuse does not create a refund right.

8. Related policies

See also Terms of Use, Privacy Policy, and Risk Disclosure.