Troubleshooting

Installer integrity failed

Re-download from your GoldMind portal. Do not bypass integrity checks. Contact support if a fresh official package still fails verification.

EA / cBot not trading

• ▸Confirm mode is not Advisory-only if you expected orders.
• ▸Confirm Algo Trading is ON (MT5) and account allows experts.
• ▸Confirm Kill Switch is not blocking.
• ▸Confirm Auto is explicitly armed after restart (arms do not restore).
• ▸Confirm license OS/platform matches the terminal you are using.

News protection always blocking

• ▸MT5: verify WebRequest allow-list and calendar data availability.
• ▸cTrader: expected fail-closed behavior when calendar data is unavailable.
• ▸Missing required safety data is intentional — GoldMind prefers WAIT over unsafe trades.

AI Gateway connection failed

• ▸Confirm the Gateway process is running on 127.0.0.1:8765.
• ▸Confirm http://127.0.0.1:8765 is allowed in MT5 WebRequest settings.
• ▸Confirm provider API key and Test Connection inside Settings.
• ▸Trading intelligence continues without AI; only explanations are unavailable.

Symbol mapping differences

Brokers may suffix symbols (e.g. XAUUSD.a). Use GoldMind symbol mapping guidance in the panel for custom names. Unmapped symbols stay fail-closed.

Get help

Use Contact with account email, OS, platform (MT5/cTrader), product version, and a short description. Do not send broker passwords or full license keys in unsolicited mail threads.